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In July, U Mobile launched two new postpaid services, U68 and U98, and the 018 Prepaid service.
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Not to be confused with its cousin,.
There is also the growing use of automation, artificial intelligence, and chatbots to streamline call center operations.
By August 2020, with the Covid-19 pandemic still raging, the percentage of consumers who preferred to use live chat to contact customer support remained the same.