If you have time to spare, it's a great way to rediscover lost manuals.
In this case, you might consider using tools like Zendesk or MadCap Flare to create a knowledge base support center or a help file document.
With the right tools and the process shared here, you can create great training manuals for colleagues or customers alike.
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Then get others to submit their job orders to you using your new work order form.
If you need to download a manual there is also an option for this.