Please fix issue or we will have cancel.
It's a great way of turning a negative situation into a positive one, and can encourage the customer to become an advocate of your brand or product because of how well you handled their situation and frustrations.
This is very troublesome for me considering the additional amount I'm paying to watch only to have your services repeatedly lock itself up with no resolution.
I only ever received a couple of calls.
If they do contact you, it will be as a last resort.